We offer a one year warranty against manufacturer defects unless otherwise noted, although some manufacturers offer a warranty that exceeds this one year warranty. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way. Please contact us in order to obtain RMA # for any warranty transaction.
Certain products must be installed by a certified electrician in order for the product to be covered for warranty. It is recommended to keep any receipts/invoices on file in the event that you need to request a warranty. Products sold or shipped outside of Canada or the contiguous US are sold as is with no expressed or implied warranty.
All manufacturers require a proper diagnosis / paperwork with a description of the problem/defect in order to be submitted for warranty review. All products must be returned in the original packaging, including labeling, manuals, hardware, etc.
Warranties are non-transferable, and only apply to the original purchaser of the products(s). We will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.
All products returned for warranty inspection are subject to testing within our company and in some cases may require that the products are sent to the manufacturer for inspection and testing. We do not guarantee that any products will be warrantied until this process is complete. In some cases warranties will be denied and we must return the product(s) at the expense of the customer.
We are not responsible for any damages that may have occurred by using the products that we sell. We do not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by us including labor or product coverage. We will only replace the defective product that was originally purchased from us, once the CSD has verified that this part is faulty and we have confirmed that the part is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by us under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. We will only ship replacement products to the original address that the items were shipped to.
The customer is responsible for the cost of returning any item for warranty inspection or repair.
Shipping charges are non-refundable.